Digital transformation is an increasingly relevant subject in all industries, and banking is no exception.
CaixaBank is the leading retail banking institution in Spain, with more than 16 million customers and considered as one of the most innovative in the world. With a penetration rate of 32%, it has the largest digital customer base in the country. Currently, 6,1 million customers interact with the bank through its digital channels -58% of the total amount of customers.
In this sense, constant innovation is essential in order to develop and sustain new ways of interacting with the customers, adding value to the tailored services CaixaBank offers and covering customers’ needs.
In order to reinforce the bank’s commitment with its customer, CaixaBank embarked in a project to modernize its data centers with the help of VMware.
The organization’s needs included having the capacity to move loads between different sites, seamlessly integrate new acquisitions or quickly bring into production new services. The solution was to create a IaaS platform, capable of supporting current and future applications.
Thanks to a wide range of VMware solutions, from VMware NSX® Data Center a VMware vRealize® Network Insight™, the organization is now able to deliver applications in a faster way, as well as to respond to business needs with increased agility.
This joint effort together with VMware is part of a global project integrated into a company-wide digital transformation strategy, with a great focus in the quality of its online services.
Thanks to this strategic vision regarding digital transformation, CaixaBank has been awarded with some of the most prestigious international awards, including “Best Digital Bank in Western Europe” by Euromoney, “Most Innovative Application” by the Bank Administration Institute and “Best Technological Project” in the Mobile category by The Banker.
In the words of its CTO, José Luis Romanos, “being able to match digital and human transformation in order to provide a better service for our customers and achieving, at the same time, a more dynamic and secure organization is, without any doubt, something to be proud of”.
Hear more from Romanos on why customer-centric digital transformation is the difference between market growth and company failure in this Agents of Change piece.
376
Category: News
VMworld is fast approaching. In just over two months VMworld 2019 Europe will be returning to Barcelona on 4th to 7th November. It’s our eleventh VMworld, and it promises to be the biggest yet. Tens of thousands of experts, thought leaders, partners, practitioners and employees, all together learning, sharing and connecting. It just sounds awful, doesn’t it? […]
Nick Cross, EMEA HCI Senior Director A year in a solution – our standout 2018 with hyperconverged infrastructure Hyperconverged infrastructure may have been around for a while, but for VMware, 2018 was the year our position as one of HCI’s leading vendors was further consolidated. With over 17,000 customers using VMware vSAN we knew that […]
Fifty years ago, the vision of the future was one of flying cars, robot butlers and bionic limbs. While we may not yet have the flying cars, we are moving closer to what was once science fiction. One of the things that didn’t feature on the list half a century ago was a world […]
No comments yet